Your privacy is how we build trust
We keep your account details, payment history and personal information secure and separate from third parties. This policy explains what we collect, why, and how you stay in...
How we handle your information
puncakqq collects your name, email, phone number and account credentials when you open an account in supported Indonesian regions. We record your deposit and withdrawal history, game activity and any communication you send us. Your payment details—whether DANA, OVO, GoPay or QRIS—are encrypted and never stored on our servers after transaction completion. We use this information to verify your identity, process payments,
prevent fraud and improve our service. Your data stays with us and trusted payment partners only.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions about your privacy
Support Team
Contact our privacy team via live chat or email with any concerns about your data, account security or how we use your information.
Data Access Requests
Request a copy of your personal data or ask us to update your details. We respond within 7 business days with your complete account record.
Account Removal
You can request account closure and data deletion at any time. We'll securely erase your records from our systems within 30 days.
Our privacy commitments
Encryption Standard
All data in transit and at rest uses industry-standard 256-bit SSL encryption. Your account details and payment information never travel unencrypted.
No Third-Party Sales
We never sell your personal information to advertisers, brokers or external companies. Your data stays between you and puncakqq.
Regular Audits
Our systems undergo quarterly security reviews to identify and fix vulnerabilities before they threaten your account or payment history.
Payment Partner Standards
DANA, OVO, GoPay and QRIS providers follow strict privacy rules. We verify their compliance and update our agreements annually.
Breach Response
If unauthorized access occurs, we notify you within 24 hours and detail exactly what was accessed, what we're fixing, and next steps.
Transparent Logging
Your login history, payment attempts and support tickets are visible in your account dashboard so you can spot unusual activity immediately.
Consistency across puncakqq pages
What protects your account
Two-Factor Authentication
Enable 2FA on your account to require a second verification step before login. SMS and authenticator app options keep your account locked to you only.
Session Security
Your login sessions auto-expire after 30 minutes of inactivity. Log out manually anytime to end your session and prevent unauthorized access from shared devices.
Payment Verification
Every DANA, OVO, GoPay or QRIS transaction requires your PIN or biometric confirmation. We never auto-charge or store payment authorization tokens.
Account Activity Log
View every login, deposit, withdrawal and support ticket in your Privacy Center. Report suspicious activity instantly and we'll investigate within hours.
Secure Password Reset
Password reset links expire after 1 hour and work only on the device you requested them from. No one else can reset your account without your email access.
IP Whitelisting
Option to restrict login to specific IP addresses or device fingerprints. Add or remove trusted devices anytime from your account settings dashboard.